Frequently Asked Questions
 How are Oncor trees eco-friendly?
- 1. Oncor Recycled Christmas trees are made of 100% recycled PVC plastic instead of new plastic, thereby reducing the use of fossil fuels in the production process. All Oncor Christmas trees are also made from non-toxic PVC with tin-based stabilizers instead of lead.
- 2. We use only the best quality raw materials and tree parts to give all Oncor trees a minimum 30-year product life. Therefore, consumers can reuse our trees to make 30 or more joyful Christmases eco-friendly.
- 3. Oncor green boxes are made from strong corrugated recycled material cardboard with a transparent resin coating on the surface to resist dampness. Consumers can therefore continually reuse our boxes to store Oncor trees after Christmas.
- 4. All Oncor tree trunks are made with a unique technology of paint-coating both sides of the metal pipes and all wire branches to prevent rust for at least 30 years. As such, there will be no rust stains in the tree box when it is opened for Christmas.
- 5. We use only high-impact, high-density plastic hooks, hinges, and parts which will not crack or break after injection with normal wear and tear.
- What is the difference between hinged and hooked trees?
- 1. Hooked trees can support more decorations than hinged trees and are easier to shape branches tip by tip. Thus, hooked trees may look fuller after shaping.
- 2. All larger size hook trees, with 9 or more layers, can now be converted to alternative smaller trees.
- 3. Hinged trees are heavier and more difficult to shape, but have the advantage of being a little faster to set up as a whole.
- What is your HK (+ Macau) return policy?
- 1. Returns of Hong Kong (+ Macau) orders are accepted within 30 days of receipt.
- 2. The buyer is responsible for shipping the tree(s) back to our factory in Dongguan, China in order to receive a 100% refund of the original purchase price.
- 3. As per Chinese Customs regulations, Oncor needs to pay an import duty on the returned tree(s), plus an extra 13% Value Added Tax, at the post office when we pick up the package, or pay to the courier in cash when they deliver the package to our factory.
- 4. A full refund of the original purchase price in HKD will be issued immediately after the return has been checked.
- Why returning the tree to factory?
- 1. Currently, there is no recycling facility in your country, or region, that is capable to recycle any artificial Christmas tree.
- 2. Most returned Christmas trees to the cross-boarder online sellers were ending up in the landfills across your country, or region, without being used.
- 3. To avoid littering your environment, Oncor requests our eco-friendly and responsible customers to return the tree, within 30 days of receipt, to our factory for recycling, reusing, and re-manufacturing all materials, tree parts, and packaging, with zero waste.
- 4. If the customer could not afford the returning arrangement, he or she may choose another alternative, by taking time to donate the tree to a local charity in the original condition.
- 5. This requires the customer to repack the tree in order to help the local charity reselling the tree to another user for using 30 years or more.
- 6. If the customer chooses to donate tree within 30 days of receipt, Oncor will email the repacking requirements for the customer to follow and email the required photos for confirmation before donating.
- 7. On receipt of confirmation, customer can then donate the tree and send us a charity receipt, so that we can refund 100% of the original purchase price to the customer immediately.
- Where can I find replacement assembly instructions?
Please email us the SKU number and model name of the Christmas tree that you require instructions for. We will then send the appropriate digital assembly instructions for your Oncor Christmas tree.
- Does the height of each Oncor tree include the stand?
The stated height of each Oncor Recycled Christmas tree includes the stand. As well, some of the top tip of Oncor trees are folded in half and therefore must be straightened in order to reach the tree's stated height.
- Why you do not sell Christmas wreaths and garlands?
Oncor is the only international specialist in artificial Christmas trees. We do not manufacture any Christmas wreaths or garlands or any other Christmas decorations.
We specialize in making Recycled Christmas trees just from 3 feet (90cm) to 12 feet (360cm) with the best quality raw materials and tree parts to give all Oncor trees a minimum product life of 30 years.
- Why Oncor decided to end Christmas tree photo contest?
After a decade (2016-2025) of celebrating our customers' Christmas tree displays, we have decided to end the Oncor Christmas Tree Photo Contest.
This decision follows the rapid rise of generative AI image generation and editing tools, which have made it increasingly challenging to verify the authenticity of contest entries.
While we have cherished this tradition, we recently encountered instances of fraudulent submissions and photo proofs that compromised the integrity of the competition.
To ensure fairness and transparency for all our customers, we determined that we could no longer effectively validate genuine Oncor tree photos in this new digital landscape.
We sincerely thank all of our loyal participants, past winners, and community members who shared their creativity and Christmas spirit with us over the years.
For our loyal followers who look for other ways to engage with us, kindly stay updated on future community initiatives via our official website:
www.oncortrees.hk
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